Shipping Policy

Slender

We work with international suppliers located in the United States, Europe, and Asia, always ensuring the best balance between quality, price, and logistical efficiency.

The products are shipped directly from the manufacturer to the customer, optimizing the delivery process.
 

Delivery time

The estimated delivery time is 10 to 25 business days, but this may vary depending on:

• Customer location

• Country of origin of the product

• Logistics and customs procedures
   

Customs and Customs Procedures

In cases of customs inspections or detentions in the United Kingdom, carried out by HM Revenue & Customs (HMRC), the period during which the order remains under review will not be counted towards the delivery time.

Any import duties, taxes or customs charges, where applicable, are the responsibility of the customer, in accordance with UK law.
 

Commitment to Shipping
We carefully select our suppliers, prioritizing not only product quality but also speed of dispatch and international transport.

If the estimated maximum delivery time is exceeded, we recommend first checking the delivery status with the carrier responsible.

If it is confirmed that the carrier does not have the order, please contact our customer service team immediately so that we can verify the situation with the suppliers.
 

Delivery Problems
If an irreversible logistical problem is found, Slen will immediately refund the full amount paid after the verification process is complete.
 

Tracking Code
The tracking code will be sent to your email within 5 to 10 business days after order confirmation.
 

Payment Confirmation
For payments made via bank transfer or other methods that depend on clearing, order processing may take up to 5 business days after payment confirmation by the financial system.
 

Transparency and Security

Slen values ​​transparency throughout the entire purchasing process, keeping the customer informed from order confirmation to final delivery.