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Privacy Policy


Slen values the privacy and protection of its customers’ personal data. This Privacy Policy explains how we collect, use, store, and protect personal information, in accordance with applicable UK legislation, including the UK GDPR and the Data Protection Act 2018.

 

1. Collection of Information

We collect only the information necessary to provide our products and services efficiently and securely. The data collected may include:

  • Name
     

  • Email address
     

  • Contact details
     

  • Information required to process orders, payments, and deliveries
     

This information is provided voluntarily by the user when making a purchase, creating an account, or contacting us.

 

2. Use of Information

The personal information collected is used to:

  • Process and manage orders and payments
     

  • Communicate updates regarding purchases, deliveries, and customer service
     

  • Provide customer support
     

  • Send promotional communications, news, and offers, where authorised by the user
     

Users may opt out of receiving promotional communications at any time.

 

3. Information Security

Slen adopts appropriate security technologies and practices to protect personal data against unauthorised access, misuse, alteration, or disclosure.

Payment data, including credit or debit card information, is not stored by Slen. All financial processing is carried out exclusively by secure payment gateways that use advanced encryption and comply with international security standards.

 

4. Legal Basis for Data Processing

Slen processes personal data based on the following legal grounds:

  • Performance of a contract (order and delivery processing)
     

  • Consent of the data subject (marketing and communications)
     

  • Compliance with legal obligations
     

  • Legitimate interests, where applicable and balanced against the rights of the data subject
     

 

5. Data Sharing

Slen does not sell, rent, or trade customers’ personal data.

Information may be shared only:

  • With partners essential to service operation (e.g. payment processors, logistics providers, and technology platforms)
     

  • When required by law, court order, or competent authority
     

  • Upon explicit request by the data subject
     

All partners are subject to contractual obligations regarding confidentiality and data protection.

 

6. Data Subject Rights

In accordance with the UK GDPR, data subjects have the right to:

  • Access their personal data
     

  • Request correction of inaccurate or outdated data
     

  • Request deletion of personal data (“right to be forgotten”)
     

  • Request restriction or object to data processing
     

  • Request data portability
     

  • Withdraw consent at any time, where applicable
     

Requests can be made through Slen’s official customer service channels.

 

7. Data Retention

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected or as required by legal and regulatory obligations.

 

8. Changes to This Policy

Slen reserves the right to update or modify this Privacy Policy at any time. Users are encouraged to review this document periodically.

 

9. Contact

If you have any questions, requests, or suggestions regarding this Privacy Policy or the processing of personal data, please contact us through our official channels.

 

Commitment to Privacy

Slen guarantees the security of your purchases and reaffirms its commitment to transparency, privacy, and the protection of customers’ personal data.

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